She told me there were no supervisors available (which I didn't believe). I told her I didn't want a credit that I wanted to speak to a supervisor. She told me that obviously McAfee won't work with my computer so I just needed to remove it and get a credit from the company. I told her I didn't want a scan as that would take hours and I knew it was McAfee that was the problem because when it was removed my computer worked fine. She started a scan of the computer to find a virus. I told her I didn't care about making McAfee work I wanted my computer to work. I called McAfee back and got someone who was hard to understand and was programmed to keep saying "Sorry for the inconvenience" which I'm sure she wasn't. I rebooted my computer and it was doing the same thing it was doing earlier. That took 2 1/2 hours and they didn't hang on for that whole time. They transferred me to someone they said was expert at McAfee and they would reinstall my McAfee. So we determine it was McAfee causing my problem. They removed McAfee Total Protection and the computer went back to working just great. I knew it wasn't my hard drive so they ran a test and it said my hard drive was working fine. I spoke with McAfee techmaster and they said it was my hard drive. I couldn't save anything or open anything. It would take 5 minutes just to open a program. When I rebooted the computer would not work properly. It got hung up at 2% installation and never continued. On 12/18 my McAfee Protection was downloading and installing the latest update.
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